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Lundy Construction has been in business for over four decades because we value and build upon our relationships. In our commitment to turning satisfied customers into loyal customers, we regularly encourage direct feedback. By clearly understanding what our customers need, want and expect, we can deliver the best possible construction experience every time.
For all of our client projects, we seek to accomplish the following goals:
- Provide a finished product that meets or exceeds our clients’ expectations – where the costs are controlled and move-in occurs on or ahead of schedule
- Be sensitive to our clients’ needs and wishes throughout the entire process, especially when relocation phases of construction are required for staff and occupants
- Deliver timely and effective communication of information to the client and team
- Adhere to accurate budgets, schedule dates and milestones throughout the project
- Fulfill the quality expectations of our clients, i.e. aesthetics and function
 To achieve the aforementioned goals and fulfill our Mission Statement, Lundy Construction has developed a teamwork model designed to specifically optimize the delivery of our clients’ projects. ►
We have found that our clients enjoy the construction process more when the Lundy Integrated Team Model is understood and internalized by the entire team.
Quality Control
Lundy Construction knows that in order to achieve and continuously enhance quality service delivery, there is a need for accountability, responsibility, allocation of appropriate resources, clear time frames, accurate measurement, effective communication, as well as reward and recognition for achievements.
Lundy Construction follows through on these commitments through Total Quality Management – a system that uses checklists for every section of the work to ensure all aspects of the supply chain are examined well before construction starts. Once the work is underway on site, these same checklists provide an invaluable resource to ensure that the subcontractors are meeting the standards of the contract documents.
At the conclusion of a client’s project we conduct a debrief session with the whole team. The client is then asked to complete a Customer Experience Evaluation form. We place a high priority on resolving any issues identified and if warranted, we will develop an action plan to correct them.
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